Cookie Policy



What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Privacy Policy Template Generator.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:


Privacy policy



Xantura Limited is committed to protecting and respecting personal information.

This Privacy Policy explains the personal information we collect from you, either directly or indirectly. It also explains how we’ll store and handle that data and keep it safe.
It also informs you about your rights and how Xantura uses your personal data.
We may modify or amend this Privacy Policy from time to time at our discretion. When we make changes, we will amend the revision date at the top of this page and communicate it in our next email newsletter.

The types of personal information we collect

We collect your personal data as a business contact (an existing or potential client). The data we hold consists of the following:

  • Name
  • Job title
  • Organisation name
  • Business address
  • Business contact details – email and/or telephone number
  • We may also record the business sector or department in which the contact operates
  • We do not knowingly collect or request personal information from those under the age of 16. If we find out we hold personal information relating to a child, we will delete it from our records.

 How we use personal information

Your personal data (as a client or potential client) may be used for the following purposes:

  • Administering, managing and developing our business and its services
  • Providing marketing information about us and our range of services
  • Making contact information available to our employees to enable them to deliver our services to customers

For example, we may send you our quarterly email newsletters or occasional promotional emails which share good practice and innovation and show how our solutions deliver service improvement. We may also occasionally use your business contact data to provide marketing information by telephone or post.

You are free to opt out of hearing from us by any of these channels at any time by unsubscribing or sending an email to

Please note, we do not carry out the following data-processing activities:

Automated individual decision-making (making a decision solely by automated means without any human involvement)
Profiling (automated processing of personal data to evaluate certain things about an individual)

Data retention

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

The legal bases we rely on

In accordance with the law on data protection, we collect and process your personal data on the following legal bases:

Legitimate Interest

We use your data to pursue our legitimate interests in ways – such as customer service, marketing and communication – which might reasonably be expected as part of running our business.

Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you, you may exercise your right to object by sending an email to


In specific situations, we collect and process your data with your consent. For example, when you specifically request to receive email newsletters and other communications.

You may withdraw your consent at any time by sending an email to

Security, storage and retention of personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.

Who do we share your personal data with?

We do not sell your information to third parties but in order to issue occasional marketing communication campaigns we may need to share your personal data with a trusted supplier.  We provide only the information they need to perform their specific marketing communication activity for us. We work closely with them to ensure that your privacy is always respected and protected . If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Your rights over your personal data

You have the right to request:

  • Access to the personal data we hold about you.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any consent-based processing of your personal data after you withdraw that consent.
  • That we erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information.

You can contact us to request to exercise these rights at any time by emailing


We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) (the UK data protection regulator).  For further information on your rights and how to complain to the ICO, please refer to the ICO website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data processed by xantura on behalf of clients

All data processed by xantura on behalf of clients is carried out as a Data Processor, as defined in Data Protection and GDPR legislation. 

OneView button specific considerations

The OneView button allows users to generate summaries of data that has been collected in a legacy case management systems. 

It does this by extracting a system specific case reference for a client, from an active session, and passing this reference to xantura’s OneView cloud platform.  This reference is then used to extract relevant data held in OneView and generate a report that is presented back to the user.

The OneView button is only available from within a client’s case management system.

No data is stored by the OneView button, it simply extracts a case reference and passes it the OneView cloud platform.

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