In 2018, Xantura was commissioned to support Thurrock Council in improving their data function within the Troubled Families programme. Whilst Thurrock were providing strong support and interventions to their families, they were struggling to evidence this work and to meet their targets for Payment by Results.
Thurrock’s Brighter Futures Children’s Partnership Board asked Xantura to complete an initial review of their existing data and Troubled Families operating model and develop an options paper for how to move forwards with the programme and help evidence the work that was being done by front line teams and at a strategic level by the partnership.
The initial focus of the project was to support Thurrock in understanding the outcome metrics that they were looking to achieve and supporting them in identifying and collating the different data extracts that could be used to achieve this and providing an options paper on how to move forward.
Once Brighter Futures had reviewed the options paper, they decided to move forward with the implementation of the xantura OneView service. This enabled all of the data extraction to be automated and matched using a unique pseudonymisation approach and embedded information governance.
A range of operational tools were then delivered enabling Thurrock to see all their data at an aggregate level to identify relevant cohorts & risks as well as identifiable case summaries for front-line staff and payment dashboards for management.
Xantura have delivered a Managed Service for Thurrock Council for the delivery of their Supporting Families Data function for the past 3 years.
Automation of data extraction
Pseudonymisation approach to data anonymity
Data observation at both aggregate and individual case levels
Managed Service delivery for 3+ years
“We were particularly impressed by the pace of change and the investment that Thurrock has made to improve performance and strengthen transformation. In particular the use of Xantura to build strong data and things like Brighter Futures Newsletter to share stories with partners and embed a culture of change.
Thurrock’s data processes seem effective and robust, and features such as your button in Liquid Logic to create the single family view is an area of innovation.
It is clear your focus is on building strong data systems and making sure everyone including your partners can access a single view of the family. In addition we liked your focus on thinking about legacy and using data analytics in a very meaningful way to design delivery models.”
Alima Qureshi – Head of Spot Checks and Data, National Troubled Families Team
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